Shipping Policy

Thank you for shopping with us! We are committed to delivering your order quickly and safely.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-demand periods or promotional sales, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location:

• Canada: 5–10 business days

• United States: 6–12 business days

• International: 7–15 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may offer free shipping promotions from time to time. These will be clearly displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Please allow 24–48 hours for tracking information to update after shipment.

Incorrect Address Information

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error, please contact us immediately at our support email.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If your package is lost in transit, please contact us and we will assist in resolving the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will review the case and arrange a replacement or refund if applicable.

International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping, please contact us at:

Email: calmory.org@gmail.com